If you have been using event management software, you already know how critical it is for keeping things in check and performing due diligence. Whether you picked a particular event management software to save you time or money, you need to make sure that it still lives to that promise. If you chose it to create a better experience for event attendees, you should be able to know how effective it is in addressing their particular needs. Similarly, if the event’s management asks whether the new piece of technology is contributing towards attaining business goals and ROI, you ought to have a good response.
There are several ways you can evaluate the functionality of event management software. Below are some indicators that suggest you may need to discard your current software for a new one.
1. Your business goals seem complicated
If you backtrack your initial goals and fail to point out what you wished the software to do, then there might be a problem. You may have wanted it to save time while conducting event registration, increase the number of attendees to an event or improve your efficiency. If you fail to see a substantial role of the technology after conducting a careful assessment of your goals, it might be time to change it.
2. You dread it
If event management software is creating more work for you and your clients, then it isn’t helping your business. Such software should simplify processes rather than stress out your team members, customers, and attendees.
3. You receive several complaints
Online registration software should make the attendees’ experience better. Check the number of steps and clicks users have to perform before completing registration. If a software has several steps, it gives attendees an excuse to forego the registration and look elsewhere.
Good software will be user-friendly and will provide an intuitive design that includes auto-fill, and single sign-on features, among others.
4. You face challenges when reporting
If your system is not adequately and efficiently recording and processing event data, you may face challenges when you want to create reports for other departments as well as calculating ROI. As such, you may not fully trust the quality of data you receive which also streams down to legal compliance issues.